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This Privacy Policy describes how The Crown & Kettle Brewery Supplies Ltd. collects, uses, and protects personal information obtained from users of our site. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

The Crown & Kettle Brewery Supplies Ltd., located at 22 Miller's Way, Sheffield, Yorkshire, S1 4DP, UK, is the data controller responsible for the processing of your personal data in connection with our site.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: This includes your name, postal address, email address, and telephone number. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact us through our site.
Transaction Information: Details of purchases you make and payments you process through our online platform, including order details, payment information (although we typically do not store full credit card details ourselves; these are processed by secure third-party payment processors), and shipping information.
Account Information: Username and password (stored securely) when you create an account on our online platform.
Usage Data: Information about how you use our site, including pages visited, products viewed, search queries, and the time and date of your visits.
Device Information: Information about the device you use to access our site, including your IP address, browser type, operating system, and device identifiers.
Marketing and Communication Preferences: Your preferences for receiving marketing communications from us.
Information Provided Voluntarily: Any other information you choose to provide to us, such as in customer service requests, surveys, or feedback forms.

3. How We Use Your Information

We use your personal information for the following purposes:

To Provide and Improve Our Services: To operate, maintain, and improve our site, to provide customer support, and to personalize your experience.
To Process Transactions: To process orders, manage payments, and fulfill your requests for our products and services.
To Communicate with You: To respond to your inquiries, provide updates on your orders, and send you important notices.
To Send Marketing Communications: With your consent, to send you newsletters, promotional offers, and other marketing materials about our brewing and pool supplies. You can opt out of receiving these communications at any time.
To Analyze and Improve Our Business: To analyze trends, track user behavior, and measure the effectiveness of our marketing campaigns.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
Fraud Prevention: To detect and prevent fraudulent activities.

4. Legal Basis for Processing

We process your personal data based on the following legal bases:

Consent: We may process your personal data if you have given us your explicit consent to do so (e.g., for marketing communications). You have the right to withdraw your consent at any time.
Contract: We may process your personal data if it is necessary for the performance of a contract with you (e.g., to process your orders and provide our services).
Legitimate Interests: We may process your personal data if it is necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests (e.g., to improve our services and prevent fraud).
Legal Obligation: We may process your personal data if it is necessary to comply with a legal obligation (e.g., to comply with tax laws).

5. Sharing Your Information

We may share your personal information with the following categories of recipients:

Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, shipping companies, marketing agencies, and website hosting providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
Business Partners: We may share your information with our business partners who offer products or services that may be of interest to you.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Other Third Parties: We may share your information with other third parties with your consent.

6. International Data Transfers

Your personal information may be transferred to and processed in countries outside of the European Economic Area (EEA). We will take appropriate safeguards to ensure that your information is protected in accordance with applicable data protection laws when it is transferred outside the EEA.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Using encryption to protect sensitive data.
Implementing access controls to restrict access to your information.
Regularly monitoring our systems for security vulnerabilities.
Training our employees on data protection best practices.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Your Rights

You have the following rights regarding your personal information:

Right to Access: You have the right to request access to your personal information and to receive information about how we process it.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure: You have the right to request that we erase your personal information under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information under certain circumstances.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights.

To exercise your rights, please contact us at The Crown & Kettle Brewery Supplies Ltd., 22 Miller's Way, Sheffield, Yorkshire, S1 4DP, UK.

10. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your use of our site. You can control cookies through your browser settings.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site. You are advised to review this Privacy Policy periodically for any changes.